Service Desk

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Jsou problémy s infrastrukturou?","icon":10469,"iconUrl":"https://mepatek.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10469","groups":[4],"key":""},{"id":"16","name":"Upgradovat nebo změnit server","descriptionHtml":"","callToAction":"Upgradovat nebo změnit server","introHtml":"Například upgradujte server VPN, rozšiřte kapacitu serveru, zvyšte výkon.","icon":10510,"iconUrl":"https://mepatek.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10510","groups":[4],"key":""},{"id":"25","name":"Upgradovat nebo změnit infrastrukturu","descriptionHtml":"","callToAction":"Upgradovat nebo změnit infrastrukturu","introHtml":"Například, upgradujte síťové prvky, doplňte novou síť, doplňte blokované stránky, rozšiřte logování událostí.","icon":10485,"iconUrl":"https://mepatek.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10485","groups":[4],"key":""},{"id":"13","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"Request received from your email support channel.","icon":10492,"iconUrl":"https://mepatek.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10492","groups":[],"key":""}],"reqGroups":[{"id":1,"name":"Společné žádosti"},{"id":2,"name":"Uživatelé, oprávnění, účty"},{"id":3,"name":"Počítače a notebooky"},{"id":4,"name":"Servery a infrastruktura"},{"id":5,"name":"Aplikace"}],"orderMapping":{"4":[23,16,24,25],"3":[22,8],"2":[7,11,21],"1":[19,20,18],"5":[17,5]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"3ef21aa8-0299-33a7-9f3e-ec93d343b6e3","appLinkName":"System Confluence","appLinkUrl":"https://mepatek.atlassian.net/wiki","spaceKey":"ZBI","spaceName":"Znalostní báze IT","spaceUrl":"https://mepatek.atlassian.net/wiki/spaces/ZBI"},"labels":[],"projectKey":"IT","serviceDeskId":1},"createPermission":true,"portalAnnouncement":{"portalId":1,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"IT","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"Czech (Czech Republic)","isUsingLanguageSupport":false},"canViewCreateRequestForm":true,"isProjectSimplified":false},"sharedPortal":{"name":"Helpdesk IT","description":"Welcome to the help center - we're here to help! 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