Service Desk

{"xsrfToken":"a5c792af-ee3a-4d44-988c-1c47ec791867_16ed0ac6c5c7d722838c651091e262ef4a50d776_lout","branding":{"id":"1","key":"hm","name":"IT podpora","portalBaseUrl":"/servicedesk/customer/portal/1","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/image/3","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#0e6aa1","headerLinkHoverBGColor":"#0e6aa1","headerBadgeColor":"#0e6aa1"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/ca2bd540-a3aa-41de-a0c6-431122319719/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIyYzlmYThkMC03MWMyLTQyOGYtODkyNS04MTI3ODJlNjEzMTgiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmNhMmJkNTQwLWEzYWEtNDFkZS1hMGM2LTQzMTEyMjMxOTcxOSI6WyJyZWFkIl19LCJleHAiOjE1OTExNTY3ODQsIm5iZiI6MTU5MTE1NjEyNH0.L9KyRsCNP6LetCsS9Bl7pcYEjriJtgT1sWqnkq82Jrs&client=2c9fa8d0-71c2-428f-8925-812782e61318&mode=fit","logoId":"ca2bd540-a3aa-41de-a0c6-431122319719","isLogoAvailable":true,"helpCenterTitle":"Vítejte v Helpdesku","sharedPortalName":"Mepatek | Helpdesk","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"cs-CZ":{"helpCenterTitle":"Vítejte v Helpdesku","sharedPortalName":"Mepatek | Helpdesk","localeDisplayName":"čeština (Česká republika)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"cs-CZ","userLanguageTag":"cs-CZ","portalThemeColor":"#0074e0","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/3d48cfc6-eaf7-4866-8b69-2968acf14750/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIyYzlmYThkMC03MWMyLTQyOGYtODkyNS04MTI3ODJlNjEzMTgiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjNkNDhjZmM2LWVhZjctNDg2Ni04YjY5LTI5NjhhY2YxNDc1MCI6WyJyZWFkIl19LCJleHAiOjE1OTExNTY3ODQsIm5iZiI6MTU5MTE1NjEyNH0.sehB9riBAvFcauk7NNdLU8FSqK8nD5zAAxHxidZgd0g&client=2c9fa8d0-71c2-428f-8925-812782e61318&height=300&mode=fit","bannerMediaApiFileId":"3d48cfc6-eaf7-4866-8b69-2968acf14750","useDefaultBanner":false,"isBannerAvailable":true},"portal":{"id":"1","key":"hm","projectId":10002,"serviceDeskId":1,"name":"IT podpora","description":"Vítejte! Zvolte jeden z typů požadavků dostupných na Helpdesk MP.","portalBaseUrl":"/servicedesk/customer/portal/1","onlyPortal":false,"reqTypes":[{"id":"42","name":"Aktualizovat Vario","descriptionHtml":"","callToAction":"Aktualizovat Vario","introHtml":"Potřebujete aktualizovat Altus Vario?","icon":10458,"iconUrl":"https://mepatek.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10458","groups":[5],"key":""},{"id":"1","name":"Získat IT nápovědu","descriptionHtml":"","callToAction":"Získat IT nápovědu","introHtml":"Získejte pomoc při řešení obecných IT problémů a dotazů.","icon":10491,"iconUrl":"https://mepatek.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10491","groups":[],"key":""},{"id":"6","name":"Požádat o nový účet","descriptionHtml":"","callToAction":"Požádat o nový účet","introHtml":"Zažádat o nový účet pro systém","icon":10494,"iconUrl":"https://mepatek.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10494","groups":[],"key":""},{"id":"5","name":"Požádat o přístupy do aplikace, změnu oprávnění","descriptionHtml":"","callToAction":"Požádat o přístupy do aplikace, změnu oprávnění","introHtml":"Potřebujete přístupy do aplikace? Správcovský přístup? Požádejte si zde.","icon":10504,"iconUrl":"https://mepatek.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10504","groups":[5],"key":""},{"id":"22","name":"Nahlásit problém se zařízením","descriptionHtml":"","callToAction":"Nahlásit problém se zařízením","introHtml":"Pokud máte problémy s počítačem, napište nám o tom zde.","icon":10470,"iconUrl":"https://mepatek.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10470","groups":[3],"key":""},{"id":"15","name":"Nahlásit obecný problém s IT","descriptionHtml":"","callToAction":"Nahlásit obecný problém s IT","introHtml":"Máte problém, který Vám komplikuje práci?","icon":10508,"iconUrl":"https://mepatek.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10508","groups":[],"key":""},{"id":"2","name":"Opravit problém s účtem","descriptionHtml":"","callToAction":"Opravit problém s účtem","introHtml":"Máte problém s přístupem k určitým webům nebo systémům? Pomůžeme vám jej vyřešit.","icon":10472,"iconUrl":"https://mepatek.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10472","groups":[],"key":""},{"id":"18","name":"Nahlásit problém","descriptionHtml":"","callToAction":"Nahlásit problém","introHtml":"Máte problém, který Vám komplikuje práci?","icon":10472,"iconUrl":"https://mepatek.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10472","groups":[1],"key":""},{"id":"19","name":"Vznést dotaz","descriptionHtml":"","callToAction":"Vznést dotaz","introHtml":"Máte dotaz? Potřebujete informace?","icon":10491,"iconUrl":"https://mepatek.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10491","groups":[1],"key":""},{"id":"20","name":"Zadat požadavek","descriptionHtml":"","callToAction":"Zadat požadavek","introHtml":"Potřebujete změnu nebo úpravu?","icon":10467,"iconUrl":"https://mepatek.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10467","groups":[1],"key":""},{"id":"4","name":"Nastavit VPN ve firmě","descriptionHtml":"","callToAction":"Nastavit VPN ve firmě","introHtml":"Chcete mít přístup k práci z místa mimo vaši organizaci? Dejte nám vědět.","icon":10506,"iconUrl":"https://mepatek.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10506","groups":[],"key":""},{"id":"3","name":"Získat wifi účet hosta","descriptionHtml":"","callToAction":"Získat wifi účet hosta","introHtml":"Zadejte žádost o dočasný přístup k Wifi pro hosty.","icon":10474,"iconUrl":"https://mepatek.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10474","groups":[],"key":""},{"id":"8","name":"Nastavit nové zařízení","descriptionHtml":"","callToAction":"Nastavit nové zařízení","introHtml":"Pokud potřebujete nastavit nové zařízení nebo připravit zařízení pro jiného uživatele, napište nám o tom zde.","icon":10511,"iconUrl":"https://mepatek.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10511","groups":[3],"key":""},{"id":"23","name":"Nahlásit problém se serverem","descriptionHtml":"","callToAction":"Nahlásit problém se serverem","introHtml":"Pokud máte problém se serverem, napište nám o tom zde.","icon":10508,"iconUrl":"https://mepatek.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10508","groups":[4],"key":""},{"id":"7","name":"Požádat o nový účet","descriptionHtml":"","callToAction":"Požádat o nový účet","introHtml":"Požádejte o přístup pro nové zaměstnance.","icon":10499,"iconUrl":"https://mepatek.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10499","groups":[2],"key":""},{"id":"10","name":"Požádat o nový účet","descriptionHtml":"","callToAction":"Požádat o nový účet","introHtml":"Pokud potřebujete vytvořit nový uživatelský účet, zadejte zde žádost.","icon":10499,"iconUrl":"https://mepatek.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10499","groups":[],"key":""},{"id":"11","name":"Změnit účet nebo oprávnění","descriptionHtml":"","callToAction":"Změnit účet nebo oprávnění","introHtml":"Potřebujete přejmenovat uživatele? Změnit mu oprávnění? Přidat nebo odebrat přístupy?","icon":10493,"iconUrl":"https://mepatek.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10493","groups":[2],"key":""},{"id":"14","name":"Nové mobilní zařízení","descriptionHtml":"","callToAction":"Nové mobilní zařízení","introHtml":"Potřebujete mobilní telefon nebo čas na výměnu? Dejte nám vědět.","icon":10471,"iconUrl":"https://mepatek.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10471","groups":[],"key":""},{"id":"21","name":"Smazat nebo zablokovat účet","descriptionHtml":"","callToAction":"Smazat nebo zablokovat účet","introHtml":"Potřebujete odstranit uživatelský účet? Potřebujete zablokovat přístup?","icon":10506,"iconUrl":"https://mepatek.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10506","groups":[2],"key":""},{"id":"24","name":"Nahlásit problém s infrastrukturou ","descriptionHtml":"","callToAction":"Nahlásit problém s infrastrukturou ","introHtml":"Je problém se sítí? Nefunguje přihlášení? Jsou problémy s infrastrukturou?","icon":10469,"iconUrl":"https://mepatek.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10469","groups":[4],"key":""},{"id":"16","name":"Upgradovat nebo změnit server","descriptionHtml":"","callToAction":"Upgradovat nebo změnit server","introHtml":"Například upgradujte server VPN, rozšiřte kapacitu serveru, zvyšte výkon.","icon":10510,"iconUrl":"https://mepatek.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10510","groups":[4],"key":""},{"id":"25","name":"Upgradovat nebo změnit infrastrukturu","descriptionHtml":"","callToAction":"Upgradovat nebo změnit infrastrukturu","introHtml":"Například, upgradujte síťové prvky, doplňte novou síť, doplňte blokované stránky, rozšiřte logování událostí.","icon":10485,"iconUrl":"https://mepatek.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10485","groups":[4],"key":""},{"id":"17","name":"Změnit, přidat, aktualizovat nebo odebrat software","descriptionHtml":"","callToAction":"Změnit, přidat, aktualizovat nebo odebrat software","introHtml":"Například upgradujte systém Windows, přesuňte data do SQL, nainstalujte Office 365.","icon":10503,"iconUrl":"https://mepatek.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10503","groups":[5],"key":""},{"id":"13","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"Request received from your email support channel.","icon":10492,"iconUrl":"https://mepatek.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10492","groups":[],"key":""}],"reqGroups":[{"id":1,"name":"Společné žádosti"},{"id":2,"name":"Uživatelé, oprávnění, účty"},{"id":3,"name":"Počítače a notebooky"},{"id":4,"name":"Servery a infrastruktura"},{"id":5,"name":"Aplikace"}],"orderMapping":{"5":[42,17,5],"4":[23,16,24,25],"3":[22,8],"2":[7,11,21],"1":[19,20,18]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"3ef21aa8-0299-33a7-9f3e-ec93d343b6e3","appLinkName":"System Confluence","appLinkUrl":"https://mepatek.atlassian.net/wiki","spaceKey":"ZBI","spaceName":"Znalostní báze IT","spaceUrl":"https://mepatek.atlassian.net/wiki/spaces/ZBI"},"labels":[],"projectKey":"IT","serviceDeskId":1},"createPermission":true,"portalAnnouncement":{"portalId":1,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"IT","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"čeština (Česká republika)","isUsingLanguageSupport":false},"canViewCreateRequestForm":true,"isProjectSimplified":false},"sharedPortal":{"name":"Mepatek | Helpdesk","description":"Vítejte v centru nápovědy - jsme zde, abychom Vám pomohli! Vyberte možnost níže a po&scaron;lete požadavek.","kbs":{"kbEnabled":true,"appLinkUrl":"https://mepatek.atlassian.net/wiki"}},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}