Jira Service Management

{"xsrfToken":"a5c792af-ee3a-4d44-988c-1c47ec791867_859483995b170a4d7ba5753447a3a07486a50929_lout","branding":{"id":"1","key":"hm","name":"Technická podpora","portalBaseUrl":"/servicedesk/customer/portal/1","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/1/3","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#0e6aa1","headerLinkHoverBGColor":"#0e6aa1","headerBadgeColor":"#0e6aa1"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/ca2bd540-a3aa-41de-a0c6-431122319719/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIyYzlmYThkMC03MWMyLTQyOGYtODkyNS04MTI3ODJlNjEzMTgiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmNhMmJkNTQwLWEzYWEtNDFkZS1hMGM2LTQzMTEyMjMxOTcxOSI6WyJyZWFkIl19LCJleHAiOjE2MTEwNDc4ODgsIm5iZiI6MTYxMTA0NzIyOH0.H3qLM-D0jhONQfB0xGvaJE6gQtLo3FiKVmgJSlGZS3U&client=2c9fa8d0-71c2-428f-8925-812782e61318&mode=fit","logoId":"ca2bd540-a3aa-41de-a0c6-431122319719","isLogoAvailable":true,"helpCenterTitle":"Vítejte v Helpdesku","sharedPortalName":"Mepatek | Helpdesk","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"cs-CZ":{"helpCenterTitle":"Vítejte v Helpdesku","sharedPortalName":"Mepatek | Helpdesk","localeDisplayName":"čeština (Česká republika)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"cs-CZ","userLanguageTag":"cs-CZ","portalThemeColor":"#0074e0","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/3d48cfc6-eaf7-4866-8b69-2968acf14750/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIyYzlmYThkMC03MWMyLTQyOGYtODkyNS04MTI3ODJlNjEzMTgiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjNkNDhjZmM2LWVhZjctNDg2Ni04YjY5LTI5NjhhY2YxNDc1MCI6WyJyZWFkIl19LCJleHAiOjE2MTEwNDc4ODgsIm5iZiI6MTYxMTA0NzIyOH0.mk1ufy7nOO8QOGZqcw_IAh1C8ip2KmDlxHEbc69momI&client=2c9fa8d0-71c2-428f-8925-812782e61318&height=300&mode=fit","bannerMediaApiFileId":"3d48cfc6-eaf7-4866-8b69-2968acf14750","useDefaultBanner":false,"isBannerAvailable":true},"portal":{"id":"1","key":"hm","projectId":10002,"serviceDeskId":1,"name":"Technická podpora","description":"Vaším požadavkům se věnujeme v pracovní dny od 7:30 do 15:30.","portalBaseUrl":"/servicedesk/customer/portal/1","onlyPortal":false,"reqTypes":[{"id":"55","name":"Změnit dobu provozu","descriptionHtml":"","callToAction":"Změnit dobu provozu","introHtml":"Změnit čas zapnutí nebo vypnutí","icon":10458,"iconUrl":"https://mepatek.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10458","groups":[4],"key":""},{"id":"1","name":"Získat IT nápovědu","descriptionHtml":"","callToAction":"Získat IT nápovědu","introHtml":"Získejte pomoc při řešení obecných IT problémů a dotazů.","icon":10491,"iconUrl":"https://mepatek.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10491","groups":[],"key":""},{"id":"6","name":"Požádat o nový účet","descriptionHtml":"","callToAction":"Požádat o nový účet","introHtml":"Zažádat o nový účet pro systém","icon":10494,"iconUrl":"https://mepatek.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10494","groups":[],"key":""},{"id":"16","name":"Změnit nastavení serveru","descriptionHtml":"","callToAction":"Změnit nastavení serveru","introHtml":"Například rozšiřte kapacitu serveru, zvyšte výkon.","icon":10510,"iconUrl":"https://mepatek.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10510","groups":[4],"key":""},{"id":"22","name":"Nahlásit problém se zařízením","descriptionHtml":"","callToAction":"Nahlásit problém se zařízením","introHtml":"Pokud máte problémy s počítačem, napište nám o tom zde.","icon":10470,"iconUrl":"https://mepatek.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10470","groups":[3],"key":""},{"id":"15","name":"Nahlásit obecný problém s IT","descriptionHtml":"","callToAction":"Nahlásit obecný problém s IT","introHtml":"Máte problém, který Vám komplikuje práci?","icon":10508,"iconUrl":"https://mepatek.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10508","groups":[],"key":""},{"id":"2","name":"Opravit problém s účtem","descriptionHtml":"","callToAction":"Opravit problém s účtem","introHtml":"Máte problém s přístupem k určitým webům nebo systémům? Pomůžeme vám jej vyřešit.","icon":10472,"iconUrl":"https://mepatek.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10472","groups":[],"key":""},{"id":"4","name":"Nastavit VPN ve firmě","descriptionHtml":"","callToAction":"Nastavit VPN ve firmě","introHtml":"Chcete mít přístup k práci z místa mimo vaši organizaci? Dejte nám vědět.","icon":10506,"iconUrl":"https://mepatek.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10506","groups":[],"key":""},{"id":"3","name":"Získat wifi účet hosta","descriptionHtml":"","callToAction":"Získat wifi účet hosta","introHtml":"Zadejte žádost o dočasný přístup k Wifi pro hosty.","icon":10474,"iconUrl":"https://mepatek.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10474","groups":[],"key":""},{"id":"8","name":"Nastavit nové zařízení","descriptionHtml":"","callToAction":"Nastavit nové zařízení","introHtml":"Pokud potřebujete nastavit nové zařízení nebo připravit zařízení pro jiného uživatele, napište nám o tom zde.","icon":10511,"iconUrl":"https://mepatek.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10511","groups":[3],"key":""},{"id":"23","name":"Nahlásit problém se serverem","descriptionHtml":"","callToAction":"Nahlásit problém se serverem","introHtml":"Pokud máte problém se serverem, napište nám o tom zde.","icon":10508,"iconUrl":"https://mepatek.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10508","groups":[4],"key":""},{"id":"7","name":"Požádat o nový účet","descriptionHtml":"","callToAction":"Požádat o nový účet","introHtml":"Požádejte o přístup pro nové zaměstnance.","icon":10499,"iconUrl":"https://mepatek.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10499","groups":[2],"key":""},{"id":"10","name":"Požádat o nový účet","descriptionHtml":"","callToAction":"Požádat o nový účet","introHtml":"Pokud potřebujete vytvořit nový uživatelský účet, zadejte zde žádost.","icon":10499,"iconUrl":"https://mepatek.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10499","groups":[],"key":""},{"id":"11","name":"Změnit účet nebo oprávnění","descriptionHtml":"","callToAction":"Změnit účet nebo oprávnění","introHtml":"Potřebujete přejmenovat uživatele? Změnit mu oprávnění? Přidat nebo odebrat přístupy?","icon":10493,"iconUrl":"https://mepatek.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10493","groups":[2],"key":""},{"id":"14","name":"Nové mobilní zařízení","descriptionHtml":"","callToAction":"Nové mobilní zařízení","introHtml":"Potřebujete mobilní telefon nebo čas na výměnu? Dejte nám vědět.","icon":10471,"iconUrl":"https://mepatek.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10471","groups":[],"key":""},{"id":"21","name":"Smazat nebo zablokovat účet","descriptionHtml":"","callToAction":"Smazat nebo zablokovat účet","introHtml":"Potřebujete odstranit uživatelský účet? Potřebujete zablokovat přístup?","icon":10506,"iconUrl":"https://mepatek.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10506","groups":[2],"key":""},{"id":"42","name":"Aktualizovat Vario","descriptionHtml":"","callToAction":"Aktualizovat Vario","introHtml":"Potřebujete aktualizovat Altus Vario?","icon":10458,"iconUrl":"https://mepatek.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10458","groups":[5],"key":""},{"id":"43","name":"Nahlásit problém s WiFi","descriptionHtml":"","callToAction":"Nahlásit problém s WiFi","introHtml":"Nelze se připojit, nebo připojení vypadává?","icon":10474,"iconUrl":"https://mepatek.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10474","groups":[10],"key":""},{"id":"44","name":"Nastavit připojení z domova (VPN)","descriptionHtml":"","callToAction":"Nastavit připojení z domova (VPN)","introHtml":"Potřebujete pracovat z domova?","icon":10497,"iconUrl":"https://mepatek.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10497","groups":[10],"key":""},{"id":"46","name":"Změnit oprávnění","descriptionHtml":"","callToAction":"Změnit oprávnění","introHtml":"Potřebujete nastavit oprávnění nové firmě nebo novému zaměstnanci?","icon":10504,"iconUrl":"https://mepatek.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10504","groups":[5],"key":""},{"id":"47","name":"Požádat o instalaci SW","descriptionHtml":"","callToAction":"Požádat o instalaci SW","introHtml":"Chybí Vám nějaký program?","icon":10511,"iconUrl":"https://mepatek.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10511","groups":[12],"key":""},{"id":"48","name":"Nahlásit chybu SW","descriptionHtml":"","callToAction":"Nahlásit chybu SW","introHtml":"Nefunguje nějaký program jak má?","icon":10476,"iconUrl":"https://mepatek.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10476","groups":[12],"key":""},{"id":"49","name":"Požádat o nastavení emailů","descriptionHtml":"","callToAction":"Požádat o nastavení emailů","introHtml":"Potřebujete nastavit čtení emailů na novém zařízení?","icon":10492,"iconUrl":"https://mepatek.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10492","groups":[11],"key":""},{"id":"50","name":"Požádat o nastavení MS Teams","descriptionHtml":"","callToAction":"Požádat o nastavení MS Teams","introHtml":"Chcete začít používat MS Teams?","icon":10491,"iconUrl":"https://mepatek.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10491","groups":[11],"key":""},{"id":"52","name":"Požádat o nastavení sdílení souborů","descriptionHtml":"","callToAction":"Požádat o nastavení sdílení souborů","introHtml":"Potřebujete sdílet dokumenty s kolegy?","icon":10499,"iconUrl":"https://mepatek.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10499","groups":[11],"key":""},{"id":"53","name":"Požádat o kalkulaci nového zařízení","descriptionHtml":"","callToAction":"Požádat o kalkulaci nového zařízení","introHtml":"Potřebujete pomoci s výběrem nového zařízení?","icon":10496,"iconUrl":"https://mepatek.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10496","groups":[3],"key":""},{"id":"45","name":"Požádat o montáž datových rozvodů nebo WiFi","descriptionHtml":"","callToAction":"Požádat o montáž datových rozvodů nebo WiFi","introHtml":"Potřebujete novou datovou zásuvku?","icon":10472,"iconUrl":"https://mepatek.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10472","groups":[10],"key":""},{"id":"54","name":"Požádat o IT podporu","descriptionHtml":"","callToAction":"Požádat o IT podporu","introHtml":"Potřebujete pomoc technika?","icon":10505,"iconUrl":"https://mepatek.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10505","groups":[1],"key":""},{"id":"18","name":"Nahlásit problém s ITC","descriptionHtml":"","callToAction":"Nahlásit problém s ITC","introHtml":"Vidíte problém, který je nutné řešit?","icon":10472,"iconUrl":"https://mepatek.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10472","groups":[1],"key":""},{"id":"13","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"Request received from your email support channel.","icon":10492,"iconUrl":"https://mepatek.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10492","groups":[],"key":""}],"reqGroups":[{"id":1,"name":"Obecné žádosti"},{"id":10,"name":"Sítě a WiFi"},{"id":2,"name":"Uživatelé, hesla a oprávnění"},{"id":3,"name":"Počítače, notebooky a zařízení"},{"id":4,"name":"Servery a služby"},{"id":11,"name":"E-mail, komunikace, spolupráce, Microsoft 365"},{"id":12,"name":"Software"},{"id":5,"name":"Altus Vario"}],"orderMapping":{"12":[48,47],"4":[23,16,55],"3":[22,53,8],"10":[43,44,45],"1":[54,18],"11":[49,52,50],"2":[7,11,21],"5":[46,42]},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"createPermission":true,"portalAnnouncement":{"portalId":1,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"IT","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"čeština (Česká republika)","isUsingLanguageSupport":false},"canViewCreateRequestForm":true,"isProjectSimplified":false},"sharedPortal":{"name":"Mepatek | Helpdesk","description":"Vítejte v centru nápovědy - jsme zde, abychom Vám pomohli! Vyberte možnost níže a po&scaron;lete požadavek.","kbs":{"kbEnabled":true,"appLinkUrl":"https://mepatek.atlassian.net/wiki"}},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}